IT菜鸟魔都育成计划(五):BUG的一生

最近在做产品BUG的测试。BUG者,程序漏洞是也。测试BUG是一项集天马行空与严谨细致两个极端于一身的工作,与广告行业颇有几分相似。

在这样一个多人协作的团队里,测试BUG需要依靠健全的管理流程。除了商议、沟通外,一个重要的依托平台是PMS(Project Management System,项目管理系统)。这个透露一下没关系,我们团队使用的PMS是免费开源软件禅道(ZenTaoPMS),PHP+MySQL,这里可以在线体验该软件DEMO。

“BUG的一生”这个说法,很明显来自英文,放在英文语境下生动有趣,而这样的中英混杂之后,则显得不伦不类,因此我更倾向于将其翻译为“BUG的生命周期”。

在团队写作中,BUG的生命周期,大致就是从被发现,到被确认或否认,再到修改或放弃,最终验证通过,close掉的过程。具体状态流转,在《人人都是产品经理》的148页有一张流程图,与我们在 ZenTaoPMS 中进行的过程完全一致。这也体现项目管理的标准化。

(BUG状态流转图。图片来源:本书作者苏杰的博客

关于BUG级别定义标准,原本想手工输入,发现作者博客依然有现成表格,故转贴于此,作为日常工作的参照。希望今后除虫时,能将精力花在重要级高的问题上,而将鸡毛蒜皮的问题,权重调低。

(BUG级别定义标准,点击放大。同样来自苏杰的博客

两天抓了近20个虫,最基本的和表现层的都差不多查验过。接下来就要深入底层、逻辑层,速度可能会放缓下来。抓虫的过程是艰辛甚至恶心的。最后产品能通过亿万用户的考验,是此刻不竭的驱动力。希望到时候能呈现相对完美的作品。

前两天看了一篇讲如何做产品测试的文章,说,如果你要测试一款搜索引擎产品,那么就需要不断地进行搜索,至少测试200个关键词。看来,这还是个体力活。

168 thoughts on “IT菜鸟魔都育成计划(五):BUG的一生”

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  42. 我刚在想苏杰还熟悉的名字,发现他是某产品经理书的作者~
    公司内部的PM的标题特汗“每天都是工作日”~

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